From Idea to Innovation: Inside Amir Yektajoo’s Journey with Call AI Call Assist
- Neecee Lexy
- May 25
- 3 min read
Updated: Jul 3
In a compelling Neecee Lexy Live interview, Amir Yektajoo – the founder behind Call AI Call Assist – sat down for an in-depth discussion about his startup, the challenges of launching an AI solution for phone-based customer support, and his ambitious vision for the future.
How AI Can Improve Customer Experience Without Losing the Human Touch
The Spark Behind the Startup
Amir kicks things off by sharing a common pain point: spending hours on hold or jumping through automated phone menus. “It felt like calling the cable company there’s no straightforward way to get human-like responses,” he says. This frustration sparked a simple idea:
"What if we could create AI that doesn’t just automate tasks, but truly helps people?"
That question sparked the creation of Call AI Cast Assist, a company dedicated to using artificial intelligence to enhance communication between businesses and their customers.
Business Model & Target Audience
The primary customers are small to large-sized businesses—think dental clinics, salons, home services or retail chains that still rely heavily on phone communications. Amir emphasized that these businesses often can’t afford full-scale call center setups but can benefit from affordable, AI-powered automation. He also hinted at future expansion into other industry sectors where quick and accurate phone handling is critical. Plus, introducing Call AI Cast Assist 2.0 with multiple languages.
From Collision Conference to the Real World
During the interview, Lexy highlights Amir’s participation in the Collision Conference, one of North America’s biggest tech events. Amir shares how the experience validated his vision—AI is no longer a futuristic dream; it’s a present-day tool for real business needs.
At Collision, Amir had the chance to network, gain feedback, and showcase how Call AI Cast Assist helps businesses of all sizes cut down response times, increase efficiency, and create
smoother client experiences.
Will AI Take My Job?” Amir’s Response
Amir tackles one of the biggest fears around AI head-on: job loss. He emphasizes that Call AI Cast Assist is designed to work with humans, not against them.
“AI should handle the repetitive stuff. Humans are still best at empathy, decision-making, and creativity.”
When a situation is too complex or sensitive for the AI, the system automatically transfers the call to a live representative. This balance between automation and humanity is what makes Amir’s approach so unique.
Why This Matters for Your Business
If you're a business owner or entrepreneur, Amir’s story is more than inspirational—it’s actionable. AI is no longer optional; it’s a strategic advantage. With tools like Call AI Cast Assist, even small businesses can deliver a premium customer experience at scale.
Whether you're struggling to answer all your calls, juggling client requests, or just trying to create a smoother workflow, this AI solution could be your next best hire.
Innovations like Call AI Call Assist aren’t just about building cool tech they have real business impact:
Improved customer experience: Faster, smoother phone support without bureaucracy.
Employee well-being: Less repetitive work, lower burnout.
Scalability: A single AI can cover multiple front-line calls simultaneously.
As AI-powered voice support becomes more accessible, even small businesses can start delivering high-quality communication at scale.
The Neecee Lexy Live session provided a clear roadmap from ideation to execution or anyone interested in the intersection of AI and customer experience. Amir’s journey with Call AI Call Assist is a stellar example of solving a real-world problem with emerging technology.
If you’re exploring how AI can enhance voice interactions—whether to reduce overhead or boost satisfaction, this is a case study you’ll want to keep an eye on.
Connect with him on LinkedIn at amiryektajoo or visit his business website at www.aicallassist.com
Comments